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Terms & Conditions

The following terms and conditions apply to projects undertaken by support@corewavedesigns.com

Article 1: Revision Policy

1.1. Clients are entitled to a predetermined number of revisions without additional charges, as specified in their selected service package. This entitlement is hereinafter referred to as the "Revision Entitlement."

1.2. After utilizing the Revision Entitlement, clients will be charged for additional revisions based on their complexity according to our standard rates.

1.3. The "Unlimited Revisions" offer allows for up to ten (10) revision rounds, with a "round" defined as a client's request for revisions followed by the company's subsequent delivery of revised designs.

1.4. Definition of Terms: A "revision" refers to minor changes or tweaks to existing elements of a project. A "re-do" involves a new requirement, significant overhaul, or starting from scratch, which is outside the scope of standard revisions and will be subject to additional charges.

Article 2: Project Initiation and Requirements

2.1. All project requirements, documents, and additional details must be submitted at the start of the project. Any requirements identified after project initiation will be considered new and will be charged accordingly.

2.2. Optional features, On Demand features, 3rd party API integrations, and plugin integrations (free/premium) are not included in discounted/promotional deals unless explicitly agreed upon by both client and agency prior to project commencement.

Article 3: Turnaround Time

3.1. The "Turnaround Time" represents the period required to deliver the initial design concepts to the client, starting from the confirmation of order details and receipt of all necessary client information.

3.2. Logo design orders will have a Turnaround Time of 24 to 48 hours. For packages including four or more logo concepts, the minimum Turnaround Time is 48 hours.

3.3. New website design projects will be delivered within 48 to 72 hours after order confirmation, signed contract, web brief, and additional details submission. Website development projects will have a Turnaround Time of three to five weeks, depending on the promptness of client feedback. For complex projects, the timeline will be broken down into milestones, which will be communicated to the client through official channels such as company email and text.

3.4. For orders placed on Fridays or Saturdays, the Turnaround Time commences the following Monday, excluding public holidays.

Article 4: Refund and Eligibility for Refund

4.1. Refund requests are subject to the following conditions:

  • - Non-Delivery: Failure by the company to deliver the service or product within the agreed Turnaround Time, except where delay is due to client inaction or incomplete information.
  • - Non-Compliance: Significant deviation of the final product from the client's provided specifications that cannot be resolved through the allotted Revision Entitlement.

4.2. The company's refund obligation is void in scenarios including client inactivity for over two weeks, after the final files have been delivered, or if the client has violated any company policies.

4.3. Refunds are not applicable to discounted services, partial payments, or services categorically stated as non-refundable, such as Social Media, SEO, Domain Registration, and Web Hosting.

4.4. A transaction fee may be applied to any refunded amount. Post-refund, all rights to the designs revert to the company.

4.5. Clients must submit refund requests within 30 days of the purchase date, following the process outlined in Article 5.

Article 5: Claiming Refunds

5.1. To initiate a refund, clients may contact us via official phone +1 281 697 6988, online chat, or email at support@corewavedesigns.com. The company will review the request and, if deemed appropriate, will process the refund accordingly.

Article 6: Quality Assurance and Satisfaction Guarantee

6.1. The company is committed to delivering high-quality designs and offers a satisfaction guarantee, ensuring revisions within the client's package scope until satisfaction is achieved.

Article 7: Delivery Policy

7.1. If the Client does not respond within 5 working days despite multiple documented contact attempts by the Agency, a 25% reinitiation fee may be charged. However, if the Client communicates a need for more time beforehand, we will adjust the deadlines and fees accordingly.

Article 8: Payment Terms, Late Payment Surcharge, and Service Suspension

8.1. Clients opting for payment installment plans must adhere to the agreed payment deadlines. Failure to clear dues within the specified deadline will result in a 20% surcharge of the original order value.

8.2. Clients have a three-day grace period to settle overdue payments with the surcharge. Failure to pay within this period will lead to a suspension of services until the dues are cleared.

Article 9: Maintenance and Customer Support

9.1. Maintenance services, including regular Plugin and WordPress updates, are provided to ensure optimal website performance. Our customer support team is available 11:00 am to 8:00 pm CST Monday to Friday to address any concerns or queries.

Article 10: Service Level Agreement (SLA) for Response Times

10.1. The company commits to a Service Level Agreement (SLA) for response times of 24 to 72 working hours. This SLA applies to all client inquiries, support requests, and communication with the company, ensuring timely and efficient resolution of client needs.

Article 11: Communication Policy

11.1. The company is not responsible for communications conducted outside of official channels. Only information provided through official domains or verified contact methods is considered valid.

Article 12: Policy Amendments

12.1. The agency reserves the right to amend, alter, or change these policies at any time without prior notice to ensure that our services remain responsive to legal, technological, or business developments. Clients are encouraged to review the policy periodically for any updates or changes.